FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship around the UK with local delivery and collection also available.
How long does shipping take?
Once your mallows have been freshly made (up to 6 business days) shipping takes 2-4 business days. If you need your order rushed please get in touch!
Returns
How do I return an item?
Due to the nature of our stock, returns are not accepted but if there is any problems with your order please do get in touch and we can help as best we can.
Can I exchange for a different item?
Unfortunately items cannot be exchanged once shipped but if you have not had your shipping notification yet then feel free to message us and we can make any adjustments to your order as necessary.
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What allergens are included?
We try to make every mallow here as allergen free as possible. Using flavours that won’t include the top 14 allergens and making every step to ensure cross contamination does not occur.
However, every mallow includes SULPHITES as its part of a core ingredient that we cannot change.
Our kitchen may contain all other major allergens at all times.
Are they dairy free?
The short answer is mostly yes! None of our core ingredients contain dairy and we try to make flavours that can also be dairy free. There may be the occasional flavour however that can’t be helped but to contain dairy, such as our popular Easter Mini Eggs flavour, in this instance the allergen information will be on the website listing.
Are they gluten free?
While none of our ingredients here at mallow HQ contain gluten we unfortunately cannot guarantee a gluten free mallow due to having gluten products in our kitchen. Although every step is taken during the making process to ensure cross contamination does not occur.